Client Support Specialist (Tier II)

Location: Prefer Midwest or Southeast but not mandatory

Duration: Full Time / Part Time / Contractor

Work for a new growing MSP that is working to change the MSP Solutions marketplace.  Must be hard working, self-motivated, creative thinker with excellent communication and troubleshooting skills.  The ability to articulate technical issues in a meaningful way to clients and employees.  Be able to manage client technology needs and support issues. Ability to speak confidently about technical aspects and IT business strategy, communicate independently with decision makers at all levels.  Making presentations to prospects and demonstrating our MSP products or services.  Be flexible, process oriented with outstanding problem solving, written and oral communication. Collect feedback from prospects and customers to have discussions with the internal leadership teams

Job Description:

Remote Support of Clients

Remote client systems maintenance

Clients and Systems Documentation 

Conduct meetings with clients and employees Weekly, Monthly, Quarterly, Yearly, or as needed.

Client training

New client surveys

Systems and devices software/firmware upgrades

Required Skills:

Excellent client relations skills

2+ years of experience

Excellent verbal and written communication skills.

Excellent computer and networking hardware troubleshooting skills

Efficiently multi-task, with proficient organizational and time management skills.

Comprehensive working knowledge of Microsoft Office 365 products

Strong team player with excellent collaboration and problem-solving skills

Expert working knowledge of workstation hardware, software, networking equipment, Standard computer peripherals and the following operating systems: 

Windows 10 through Windows 7 - 11 and Server 2008 – 2019

Working knowledge and experience in supporting wireless systems, network configuration, knowledge of TCP/IP, FTP, VPN, Active Directory, Apple protocols and cloud technologies

Must be able to work from home and have a dedicated office or location

Must have flexible working hours, nights and weekends maybe scheduled and required. 

Additional Skills are a plus:

Degree in Information Technology, Computer Science, or related field.

Programming

Scripting

Management Experience

Marketing Experience

Sales Experience

Knowledge of Mac OS and Apples products

Microsoft System Center End Point Management skills and experiences

Intune End Point Management skills and experiences

VoIP technical skills and experiences

Graphic Design Experience

Website Editing/Design Experience

Computer Hardware installation Experience

Benefits:

On-going training

Required computer equipment provided

Cell phone provided or compensation 

Yearly Bonus based on company profits and work quality

Scheduled time off.

Compensation:

Based on qualifications and experience